FAQ

I get a Blue Screen of Death (BSOD) when I try to log into Skype on my MSI laptop?

Type: Laptop
Keyword: BSOD Killer LAN Skype Blue Screen GT70 GE70 GT60

Answer

Applicable Models:
All laptops with Killer Gaming Ethernet LAN
GE60 0ND-257US
GT60 0NC-004US
GT60 0ND-250US
GT60 0NE-249US
GX60 1AC-021US
GE70 0ND-213US
GT70 0NC-008US
GT70 0NC-012US
GT70 0NC-013US
GT70 0NC-494US
GT70 0ND-202US
GT70 0ND-204US
GT70 0ND-219US
GT70 0ND-444US
GT70 0ND-491US
GT70 0ND-492US
GT70 0NE-276US
GT70 0NE-416US
GT70 0NE-446US
GT70 0NE-452US
GT70 0NE-609US

Symptom:
You might receive a BSOD with a "DRIVER_IRQL_NOT_LESS_OR_EQUAL (e22w8x64.sys)" error.

Solution:
This is caused by a compatibility issue with the Qualcomm Atheros Killer Service. We are currently working on a solution. As a temporary fix, you can disable the service and startup item.

1. Click on your start menu. Search for "msconfig" and open it.


2. Click on the "Services" tab, look for "Qualcomm Atheros Killer Service" and de-check it.


3. Click on the "Startup" tab, then click on "Open Task Manager".


4. Click on the "Startup" tab, look for "KillerNetManager". Right-click on it and then click Disable. Close the Task Manager.


5. Click "OK" on the System Configuration window. Then click "Restart".